Taiza Global values your feedback and strives to supply you with high-quality items.
1. Eligibility for Returns
– Your item must be unused and in the same condition as you received it to be eligible for a return.
– Items must be returned within 7 working days of the purchase date.
– All items must be returned in their original packaging.
### 2. Non-Returnable Items
The following items are not eligible for return:
– Perishable products (e.g., food, vitamins, herbs)
– Personal care and hygiene items (e.g., skincare, essential oils)
– Custom-made or personalized items
### 3. Return Procedure
To initiate a return, please follow these steps:
1. Contact our customer support team at taizaglobal@gmail.com within 7 days of receiving your product to get a return authorization.
2. Provide your order number, a description of the item you wish to return, and the reason for the return.
3. Our customer service team will provide you with further instructions, including the return address.
### 4. Exchange or Refund
– Once we receive and inspect your return, we will notify you of the approval or rejection.
– If approved, you will receive a refund to the original payment method within 10 business days.
– If you prefer an exchange, we will process it as soon as possible, subject to product availability.
### 5. Shipping Fees
– Return shipping expenses are the responsibility of the customer unless the return is due to an error on our part or a damaged item.
### 6. Cancellations
– If you wish to cancel an order, please contact us as soon as possible. Orders cannot be canceled once they have been shipped.
### 7. Damaged or Defective Items
– If you receive a damaged or defective item, please notify us immediately. We will guide you on how to return the item for a replacement or refund.
### 8. Contact Details
If you have any questions or concerns about our return policy, please contact us at taizaglobal@gmail.com
Thank you for shopping with Taiza Global !